asos

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ASOS Let Me Down

ASOS Let Me DownI recently ordered an item from ASOS and returned it in the exact same condition I received it—unused and untouched. However, I was shocked to get an email rejecting my return, claiming the item was “used” when that simply wasn’t true.As a frequent customer, I expected better treatment. Instead, I was met with unfair accusations and a refusal to process my return. It’s incredibly disappointing to see a company I’ve supported disregard loyal customers like this.If this is how ASOS handles returns, I might have to rethink shopping with them in the future.

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Date of experience: Feb 22, 2025