I've been a loyal ASOS customer for years and decided to treat myself to a expensive leather jacket using a discount code. The first jacket I received was oversized so I returned it for a smaller one. The smaller jacket had damage across the sleeve of the jacket. I raised the issue and returned it and got my refund. When I reordered the same jacket and got the same damaged one sent to me. There isn't any human customer service just standard chat replies.
