It is inconvenient as it is online only. I would like there to be shops in person. Overall it is a very good experience with ASOS as there is a great service once you get through to the customer service team but the return process was not good and was very difficult to do. Although there was problems with returns the delivery process was very quick with next day delivery and there is also many options online of clothes to pick from which makes shopping easier. The customer service team was extremely helpful if needed and solved problems very quickly.
