I ordered an item for next day delivery. Asos notified me it had been dispatched and dpd was the carrier. This morning dpd emailed me saying my parcel had not been received. I contacted asos, and got nowhere. I spoke to customer service who refused to offer an outcome. I requested to speak to a manager who was incredibly rude. Who actually cut me off. Thet told me they can guaratee today delivery, i asked for proof as dpd don't have it. And they refused to show proof it will be delivered. When i continued to query this they said they had shared information... they did not. The asos customer service absolutely appallingly rude. Customers pay for a service and they do not always honour it. I am now out of pocket because they haven't done their job. The cut a customer off is disgusting. They know they're lying.
