The customer service is worse than working than worse. U can only talk to a robot unless you tell them that u cant log in. Then a person will assist u but only is you are the exact person who bought the item - in this case my son. We bought a hoodie and the hoodie was damaged si we send it back and they took a return fee and wee had to pay for the sending of a new hoodie. I WILL NEVER BY FROM THEM AGAIN - THE CUSTOMER SERVICE IS SOOOOO LOUSY!!!!!