Absolutely despicable customer service. They sent me a faulty item (two right footed shoes!) They sent me a replacement pair the next day when I complained. The shoes cost £59 and I kept them but they then charged me £3.95 for returning the faulty item, which I had no choice but to return! I have been passed around numerous customer service agents when complaining, each giving me the same robotic unhelpful answer. It’s sad that ASOS would rather steal £3.95 from a loyal paying customer than provide good customer service. I will not be buying from them again, I hope they realise poor customer service costs them future sales… such a shame.
