Constant courier problems. ASOS has changed couriers and they are awful. I pay for the annual next day delivery service and am quite flexible when parcels are late. I do appreciate an update though. With the previous provider I would always be told when the delivery would be changed to and that would help ensure I could be home to get the parcel. The new courier doesn’t update tracking and will say ‘out for delivery’ for several days without being delivered. It is very hard to speak to the asos team as they insist to give it more time…. Then after you’ve given time, they contact the courier and give them three days to reply… only then will they considering a refund and you’ve had to wait over a week for something ‘next day’ to be refunded rather than receiving it. I appreciate there are policies and delays can happen but the new courier offers a worse service to the previous one and isn’t worth the annual subscription. I’ve received orders faster just using standard shipping! Must be the next day demand that overwhelms their couriers etc and is counterproductive.
