Over the years, I’ve truly enjoyed shopping with ASOS — the convenience, variety, and overall experience always made it my go-to store. That’s why I’m deeply disappointed with how a recent return issue was handled.Due to personal circumstances, I missed the 14-day return registration window by just two days. I genuinely wasn’t aware that the policy had changed from 30 days to 14, and the item I wanted to return is completely unworn and still has its tags attached. I reached out several times, hoping for a one-time exception, store credit, or at least some form of flexibility.Instead, I was met with generic responses repeating policy terms, without any willingness to take context into account. I wasn’t asking for the rules to be ignored — only for a fair and human response in a genuine case.Unfortunately, this has made it clear to me that customer loyalty is no longer valued the way it once was at ASOS. After years of being a loyal customer and frequently recommending ASOS to others, I’ve made the decision not to shop here anymore.It’s disappointing to walk away, but I no longer feel confident supporting a brand that shows so little consideration for long-term customers.
