I've been an ASOS customer for almost 20 years, regularly spending money with the online fashion brand. In the last 20 years I have probably spent at least £20,000 with them, if not more. However, today I have received an email saying they are closing my account due to a breach of their fair use policy (basically I return some of the items I order). I wouldn't mind but these days I only do around one order a month and i keep at least 50% - 100% of most orders. If I don't keep some of the order it's because it doesn't fit or it is poor quality. If I have ordered 5 pairs of identical jeans in different sizes/lengths but keep one pair, it is obvious I wanted them but needed to find the right size. I am not going to keep all 5 pairs of the same jeans! ASOS is an ONLINE business so they do not have a business premises for customer's to try items on so what am I to do? I contacted ASOS via their Customer Service webchat and the man I spoke to basically said there was nothing I could do, the decision was final and they were closing my account. He then ended the chat before I could respond! Rude or what?The email says that because I am a Premier customer they will refund me part of the annual membership cost to cover the months I have used!I am so annoyed basically because I keep a lot of the goods I buy and I did not have notice of this. They said they emailed me advising this may happen but I have checked my emails and when I asked them for the date it was sent, they wouldn't provide it!Well good luck to you ASOS - you'll go under soon! The majority of what I keep from my order is other branded goods anyway and your own clothes are pretty poor these days. You also tailor the clothes on the models to make them look good when in reality they don't, hence the high returns and why you're closing your customer's accounts. If I do want to buy something from you in the future before you go bust, I'll just create a new account in my husband's name so I really don't see the point to you closing my account!!
