I had been a loyal Asos customer for many years, however over the last year or two I've noticed frustrating issues occurring like issues with sizing/quality, returns not being registered (resulting in me having to chase this with customer services) and items being delivered to me that have clearly been worn (a dressing gown stinking of body odour SO badly that I couldn't even fully take it out of the packaging) . A few days ago I received an email from Asos out of nowhere saying they were closing my account with immediate effect due to a high level of returns. Not only this, any future accounts I open would be closed too, so it's effectively a life-long ban, with no warning or cooling off period to allow me to return any items from my latest order. I do order from Asos often because it's where I buy all of my clothing, makeup and skin care, and I return items I don't like, that don't fit me, or that are poor quality, just like any other person would, but I have never worn and returned clothing or abused the system in any way, but still I'm being lumped in with the people who do abuse the system. It's completely outrageous and infuriating, and after seeing this reported by many news outlets I know I'm far from being the only one who has had their account deleted. I used to love Asos but will never recommend them now.
