Asana was a useful project management tool, but we needed to move to a CRM and chose Pipedrive (highly recommended by the way).I'm giving Asana 3 stars due to the disappointing practices they used when we were cancelling our account. They have those horrible multiple cancellation screens where they use dark-arts UI design to con you out of cancelling. I was very sure I clicked all the right buttons and got to the success screen several days before we were to renew. On the day of the renewal we were charged and I created two support tickets asking for a refund. After several emails of chasing, I had given up with an email out of the blue saying we had been refunded. I am happy with the outcome but they need to improve their operations here.If you are cancelling, make sure you go through the cancellation screens as many times as it takes until you receive an email and a cancellation banner is shown at the top of the application screen.
