Was in contact with apple customer service yesterday and got a lovely agent called Nen she was really helpful having issues with the battery on my phone and and explained to her I have no way to get to a Apple Store and she then sent out a box to me to post out my phone to send off to get it fixed honestly so helpful and understand and lovely tone of voice. I also did call back today as figured out my phone is charging to 72% and got a agent called Domenic really hope I’m spelling your names correctly but once again so helpful even got me to share my screen to do some trouble shooting to figure out what could be the issue so hopefully it will take a full charge today thank you guys for being so helpful and use are doing a wonderful job have a lovely weekend.
