I have 4 Apple products without problems until now.I went to the Apple store in Skokie, Il to buy a new watch. They didn't have the band I wanted and suggested I order it. It came the next day by UPS and needed a signature, they did not ring the bell and took the watch back. To change delivery instructions I had to contact Apple. The first call was disconnected by the recording, the second was answered by a person who didn't know how to change the delivery, put me on hold for several minutes until I hung up. The third was answered by someone who new what to do. The next day (today) I picked up the watch from UPS. Took it home and the battery was dead. I called technical support who after several tries told me the battery was defective and to take it back to the store, I also was told to ask for a salesperson who could exchange the watch. When I got to the store the greeter wanted me to schedule an appointment with the Genius bar and I told her that Apple support said to talk to a salesperson. She also did not know what to do, walked away from me to ask someone else. A man comes up to me, states he's the manager and starts an argument with me when I try to tell him the problems with this order and I just want another watch. He then threatens to make me leave the store (I am a woman 76 yrs old) He finally said he would return the watch and charged it back to the credit card. Apple needs to train their employees better and the customer should be helped not threated. The manager could pleasantly have resolved this issue by exchanging the watch.
