I have always trusted Apple for its quality products, but after my recent experience with their customer service, I’m beyond disappointed. Over the course of multiple interactions, I was kept on hold and in chat sessions for over 2 hours each time, only to be misled and left without a solution.Apple representatives repeatedly assured me that I could pay for my AppleCare+ plan through my mobile carrier bill. Based on their advice, I went through the hassle of visiting my carrier, spent time and money, only to discover that the payment didn’t go through. I called Apple again, wasted another 2 hours, and was again misinformed.Finally, on yet another call, I was told that this method of payment isn’t even possible—contradicting everything I had been told before. To make things worse, Apple changed my AppleCare+ agreement from the U.S. to Austria without my consent, and now refuses to reverse it. Because of that, I’m at risk of losing my AppleCare+ coverage entirely, despite doing everything they instructed.The level of misinformation, wasted time, and refusal to take responsibility is completely unacceptable. Apple promotes itself as a premium brand, but this is not how premium customers should be treated. I expected better.
