I was excited about the product, as it’s well-designed and of good quality, but the overall experience was extremely disappointing due to the poor customer service and ordering process.The company made unauthorized transactions on my account, adding and removing money without any notification. When I tried to resolve the issue, it was nearly impossible to get in touch with customer service. From the Netherlands, their phone line didn’t work, and both the chat and WhatsApp directed me to send an email. Despite needing quick assistance, I was left waiting for days with no resolution.What made it worse was that my order, placed a month before Christmas, did not arrive in time for the holiday. Errors can happen, but the lack of accountability was shocking. The responses I eventually received via email were unhelpful, lacked any apology, and offered no form of compensation—no voucher, discount, or even a gesture to make up for the inconvenience.In the end, I received only one personalized mug out of the seven I ordered for my family, leaving us without Christmas gifts. While the product itself is good, the service and experience make it far from worth the trouble.
