I love Animoto, as do my students, but I am disappointed with the customer service that I received. The people were nice enough; however, they were not understanding my question via email. I asked several times for a phone number to call, and was not given on (if there is not a phone option, this is a problem because they obviously were not understanding my written question). The time of the response was not great any time, so with all of the back and forth it took almost a week to get what could have been done in a five minute phone conversation. The final time that I received an email, I had been fairly frustrated before, and I could tell the customer service person was frustrated with me. I understand that he/she was not happy that I was still emailing them back, but a good cs rep never shows their frustration. It was a poor customer service experience overall. I am glad that your product can sell itself.
