I have been a loyal customer of Animoto for the past 3 years and have used their video packages in order to produce marketing materials for numerous clients across a range of industries. I have always been completely satisfied with the product and found the service to be good value for money. Unfortunately due to circumstances beyond my control I had to dissolve my business last year and having paid for my 12 months upfront I completely forgot about my Animoto subscription... Until I received notice from Paypal that I had authorised a payment of £192. Completely panicking (I am still unemployed and had budgeted with precision in order to stay above the breadline) I ran to my bank, raised a dispute with Paypal and contacted Animoto directly. The bank were unable to do anything to stop the transaction, paypal ruled that it wasn't an unauthorised payment so it all hung on a response from Animoto themselves. After a quick Google and seeing some of these other testimonials I almost lost all hope. My phone pinged with a reply in good time and an extremely helpful and sympathetic member of staff dealt with my enquiry quickly and demonstrated excellent customer service and I have been refunded immediately. Having been in business myself I know that no company can be completely perfect and Animoto have said that they are looking to update their billing policies on the back of negative feedback received. I can't speak for other trust pilot users but my own experience has been excellent and if my circumstances were to ever change I wouldn't hesitate to return as a customer again. Will also recommend to others.
