Animoto sucks!!!! I've using it for years, and used to rave about how good it was, but lately they've done some updates that screwed up everything. Now you can't run the previews of each block to cut the part you don't want, IT JUST WON'T WORK, and I've been in touch with customer service and this is what they told me: "What's happening right now is the preview footage is running at 15fps at 512p. When you export it, the correct 30fps at 720p is displayed. We are working on rolling out a permanent fix, but at the moment you should only see this in the preview. Sorry about that!"And then when I asked for a solution they said this: "you can also quickly trim your video clips in Quicktime prior to uploading. I know this adds an extra step but i hope this gives you what you need to finish your project in the meantime!" Dude I need to hear the audio of the clip in order to add the text. This was weeks ago, still doesn't work and also now its extra slow, it takes me hours to edit a video cause the "page stop responding", I know it's not my equipment cause I've been editing in Canva with NO ISSUES and it's no my internet cause I've got Starlink. What a way to loose the reputation you've build. Can't comprehend why they would do updates to the software that messed up the most basic things of the editing, like playing the audio and video of your trimming blocks. So upset that I just payed my yearly subscription. And no they don't even know when the program will be back to run the way it used to.
