animoto

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I received a bill from paypal for a…

I received a bill from paypal for a subcription on the 15th for Animoto. It was for $108.00 so I did not reconize the name and deceided to investigate this. The company has me down for a subcription for which they said I agreed to. I have never used the program other than a year ago for the free trial. Apparently they uped me for the subcription then and charged me the same $108 which I must have missed last year. That's old business now. However this year after getting the charge yesterday I sent them a letter explain I don't want the product. Now this is the same day. Animoto told me they do not give refunds, but said they would give me a special code to use the program for six months at a time! Nice of them. On the same day I contacted PayPal to see what they will do if anything. After reading this I hope any future purchaser or user will cease, as they are in for poor CS service.

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Date of experience: Nov 15, 2023