I'm a new account holder with AMEX cashback platinum card. Awful experience! I've been trying to resolve issues with my card for days. I held multiple times for over 4 hours one day with no success to even get through to customer service. When I finally got through the next day, they asked me for bank statements etc which I sent immediately and then they still are not able to resolve the issue.At this point I regret even opening the account. I've never had a problem with any credit card provider in the past. Don't open an account with AMEX it's not worth the hassle.
