Extremely frustrated at the atrocious customer service received from Amex UK. I have had Amex BA since Jan 22 and they STILL haven't transferred any of the avios I've accumulated. It's a useless card to have since I can't use the avios. I call them basically once a month and every time they say they will solve the problem but nothing ever happens. On top of it, looking at their complaints procedure they only take complaints via post?! Seriously?
