I am another long-term card user having a terrible experience. Our entire family uploaded multiple personal ID documents well in advance of deadlines and we received “all OK” emails. Weeks later got a random text from the US saying “account suspended”. No reason. Hours with customer service. Useless. No mention of the suspension when I log on to account. The situation seems hopeless. Tragic decline for what used to be a very good service. They are lost, we are pissed off and other cards simply get all the business.
