Absolutely zero regard for their customers’ statutory consumer rights. I’ve made successful payment dispute claims for cancelled flights and hotels with both Barclays and Lloyds. With them you can speak to a case handler or payment disputes department and explain the details of your case which is seamless and swift.With Amex, my transaction evidence seemingly goes to a faceless department that act as adjudicators with absolute authority to ignore case details. The merchant can send Amex a blank piece of paper and Amex would decide in the favour of the merchant. It’s truly baffling and now I have given up after losing £500+.Regarding offers, beware of the T&Cs. They’ll reel you in with headline offers but there’s always a catch somewhere in the small print to ensure you don’t get a penny credited to your account.
