I've been with them for years. I paid a $450 annual fee on the Ultimate card for the $450 travel credit.I messed up the date of the travel credit expiration. They sent spam promotion emails every 1 or 2 days but didn't manage to send email reminders to remind me of the expiring credit.The reason I messed up the date is, I applied for the card in the middle of the month, but they charged the renewal card fee at the end of the month. After years, I cannot remember the date I applied but I can only see the fee charge date, so I expected it's the date that the credit expires, but it's not.Anyway, they should've done this easily but they choose not to. I understand I have my responsibility to remember that, but if you’re a person not writing down everything, don’t apply for the card. Cancelled my card straight away.
