What went wrong with American Express?? Once a great company, in the last year the customer service has deteriorated! Hotel refused to give me fully refundable deposit, I had proof that my booking was fully refundable but Amex did not refund me the money despite providing all the necessary documentation! Their attitude on the phone is sometimes VERY rude. After numerous calls with their terrible management (where do they train their managers? Or is anybody in Customer services a 'manager' as the attitude/customer care is non existent?) I finally decided that enough is enough and cancelled my card. How any company can treat their customers this way is beyond me!
