I used an american express card for over 20 years and despite the odd issue I was mainly happy however today I received an email from telling me they assumed that they had my agreement to switch me to paperless statements. There was a link on the email but rather than lead me to information on the subject matter it merely took me to a amex traders site. There was no simple way of saying no I do not agree, the mail was from a non return address and amex do not like giving out email addresses either on line or when you speak to them. I rang customer services and they told me that the process had started and there was no way of stopping it. It was suggested I ring back in a month or so and maybe they could look at a paper statements again then I explained I did not bank online or manage my credit card online but it was a waste of time, I spoke to another person who agin was unable to understand this and was then sent an email where before anything else I had to set up an online account which I had told them I did not want to do. I give up I will use my Visa account instead in future.
