My son purchased a pre paid credit cars at the store. It wouldn’t work for online purchases so I assumed where it was pre paid it simply wouldn’t allow online purchases. Ok, off to the store we go. Still gets declined! I call, the tech tells me it’s the magnetic strip. No, not accurate or it would still work on the online sites that don’t have the security measure and it won’t, nor in store. Now I speak to supervisor and she proceeds to tell me it’s the website security, then why will it not work in store?? This doesn’t make sense. The only solution they had was to keep trying the card, or have a new card mailed our that may or may not have the same issue. Then tried to re explain all of the things to me that I had just told her I knew, and continues to give the same reason and tells me that the card should be fine but if we mail another one, it’s the same problem!! Right!! Exactly my issue, and why I feel like neither of those are a solution.. I have never been this upset with customer service anywhere! They’re usually extremely helpful and solve my issue without me ever getting upset in any way shape or form, and they had me beyond upset. Still never got it resolved! So my son is out 40$ and now the card isn’t even valid!!! They cancelled it!! I wouldn’t recommend American Express to anyone!! At least not pre paid cards..
