I run an e-commerce business and received an urgent bulk order from a big client. I needed to charge my AMEX card to pay the supplier for the inventory. The amount exceeded my AMEX limit.I called AMEX multiple times to ask about the best way to make that happen, multiple reps gave me conflicting opinions about it.The last rep I spoke with was super confident and said a wire transfer is the best way. I told him "I need to make this order today, its urgent, this is possible?". He said yes this is your best way to make it happen quick.I told him "This is really important, whats your confidence level?" and he answered "10/10 sir, I have been with AMEX for 10 years and we always do this".Then I double checked "I don't want to do this and end up chasing the wire transfer, this is urgent and I don't have time for that" and he gave me the absolute confirmation that wasn't going to happen.That's exactly what happened!! It's been two weeks that I'm chasing the money and we don't see it in my account yet. Not only that, everyday I called AMEX multiple times, and everyday they promised me a solution or a phone call, and they NEVER followed through!! I'm serious, every single time they didn't call or follow through!I'm still chasing and it has been absolutely low grade and disrespectful they way they handled my case!I'm moving away from them as soon as possible and never looking back!
