We signed up for the Amazon Business Prime American Express card a couple of months ago. After jumping through hoops (I have never met so much bureaucracy in setting one up), I managed to set up a direct debit. I changed the direct debit from minimum payment to pay off the balance each month on the website and everything looked good to go. After the first payment was due to come off I got a call for Amex credit saying that my bank had refused the direct debit. After wasting a lot of time I established from my bank that Amex had actually cancelled the DD. I paid the balance off with assurances from Amex that everything was now sorted out. This month, surprise surprise, Amex credit phoned me again to say that my bank had refused the direct debit. I was on holiday and spent the next hour establishing that Amex had never reinstated the DD. After now being called a 2nd day in a row by their credit team to say my bank had refused the DD I am in despair as they don't listen or understand. I have spoken to 2 different members of their customer service team to explain the same thing and am waiting for a call back. The time I have spent on this is just too much hassle and will be cancelling the card.
