americanexpress

1.4
1.4 from 1.2K Reviews and Ratings
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Awful company

Awful company. Gave me £25k over 2 credit cards and removed them 7 months later. I was informed over an email. No warning, no discussion, and ruined my credit since I'm now over 25% of my total credit and is the only company out of my 5 credit cards that put a missed payment on my credit file for not reminding me to set up a direct debit. I'll take some of the blame as I should have known better but I assumed as I had set it up in the app that it would work for my second Amex card and then they stung me again. 2 missed payments in 2 months and I've never had that problem with any other card. I'll be closing these accounts and using competitors from now on. It always seems when I need to make a big purchase, the business doesn't accept Amex anyway so I can't even get the points. Pointless, expensive and downright questionable lending tactics. No care about what removing a £25k credit facility does to the customers credit score.

1
Date of experience: Nov 24, 2023