**January:**- Received frequent American Express Gold Card invitations by mail.- Surprised and pleased to be approved for the card during a financially tight period.**Following Months:**- Initially, everything went smoothly with the new card.**Issue Arises:**- Encountered problems when an authorized user was linking their card.- Received a fraud alert, initially dismissed as not significant.- A second fraud alert led to a call to American Express.- Experienced a negative interaction with a customer service representative during a social dinner.- Instructed to use NotaryCam to verify identity with a live person and driver's license.**NotaryCam Difficulties:**- Challenges with NotaryCam; the site was confusing and unhelpful.- Spent three days trying to resolve the issue.- Interaction with NotaryCam staff was unclear and ended with an unfulfilled promise to notarize and send documents to American Express.- Received an email from NotaryCam stating they couldn’t notarize your documents.**Ongoing Concerns and Actions:**- Concerns about personal information being compromised.- Checked credit report, which only showed the new Amex account.- Frustrated by lack of clear communication and assistance from American Express.- Filed complaints with the Better Business Bureau and Consumer Financial Protection Bureau.- Repeated contact with American Express executive offices, but with no resolution.- Paid for notarization three times without success.**Current Status as of March 21:**- Possess four American Express cards that are effectively unusable.- American Express does not acknowledge my identity despite accepting payments.- Facing financial setbacks and threats of account closure.- Feeling disappointed and frustrated with the overall experience.
