Excellent service which is rare from the banking industry these days!Having signed up for an Amex card in 2023, and having had lots of rewards and no issues, the anniversary date was fast approaching and as a result the first annual fee would be due, but would be more than the rewards I'd gain from the card in year 2 so I contacted Amex to move to a fee free card.I received a very prompt answer to my call, and a very clear and professional operative who moved me to a fee free credit card with no hassle.The move was completed within 24 hours and a new card posted out to me.Excellent service, just as it should be, but which is rare from the baking industry in this day and age.
