After 24 years of loyal service I decided to end my Platinum membership.After several reorganizations , customer centricity, that this company was a leader in , had been demolised.Higher educated and experienced employees with empathy customer focus ,have gradually been replaced by employees of an average call center level that promise the moon but never return calls Loyalty programs developed by the US organization are rolled out in Europe without checking whether the IT infrastructure of partners support this .Repeatedly filed cases which were not properly picked up by the Dutch organization !If you are lucky you get a Dutch speaking employee on the line, but usually you land somewhere in probably a low cost country Employees show no empathy and do not keep their promises Leaving customers in the dark is not the way to go.
