I have received the incorrect product twice in a row. When I attempted to request a replacement instead of a refund, there was no option available for a replacement. As a result, I had to request a refund twice, and the investigation team claims that they have delivered the correct product. I am unsure about how the investigation will be conducted by their team. Some of the agents, like Maria and other senior floor agents, have been very rude in explaining the process and even disconnected the call. I would like this issue to be escalated urgently and resolved with either a refund or the exact product that was advertised in the site. Regards,Prudhvi.
