I purchased a TCL 55 INCH Qled tv C61B for 38990 Rupees from Amazon on 12/09/2024 mode of payment was Amazon pay balance. I took a loan from snapmint at a high interest rate to purchase this tv. I got TV delivery on 14/09/2024, i find that this TV was defective. It is having an problem in Grey scale uniformity and also while playing Netflix there is a lines on upper black strip and a scar on upper right corner display. I raised a complaint to Amazon on 16/09/2024 for this issue. On 20/09/2024 Technician from TCL company visited at my home and he find this problem in my TCL TV too. On 23/09/2024 i raised complaint in Amazon for return pickup before the return pickup window closes on 24/09/2024, and Amazon initiated My TV Return pickup for 28/09/2024, but no one from Amazon came to pick up the TV. The next day Amazon updated the wrong notification in the App that the return pickup was cancelled by the customer. Lying and wrong update from Amazon. Now again the same problem i face several times the dates mentioned below for the return pickup of my defective TV by Amazon:-03/10/2024 return pickup -05/10/2024 return pickup -07/10/2024 return pickup I'm having the call recordings of these mentioned dates, and relevant screenshots too.On 03/10/2024 my TCL TV was assigned for Return pickup and not for replacement, but on that same day delivery person from direct TCL Company came with the replacement TCL TV but at the same time infront of the delivery person from TCL COMPANY I called Amazon and confirmed that this replacement was not assigned by Amazon because as per my Communication with Amazon excutive he said me not to receive this replacement TCL TV, because my TV was assigned for the return pickup by only Amazon employee, so I didn't take that replacement TCL TV from the delivery person of TCL company. I'm having the cctv footage of it.And again Amazon updated wrong notification that customer cancelled Return pickup and making me fool. I never cancelled the Return pickup of defective TCL TV. Now finally Amazon said me that that will do the investigation. Why was the Return Pickup not done by Amazon pickup person and they will update me on 10/10/2024 with their resolution. Now I called Amazon today, and they updated me that they will not Return refund or replacement of the TV and they cannot do anything, because in their fake and wrong investigation, Amazon blamed on me that the return update.I made so many calls to Amazon customer care and the several calls made by me with call duration time was 20-40 minutes also, and Amazon wasted my time and using my hard earned money by falsely blaming on me for the Return Pickup cancel.Amazon did mentally harassment to me and wasted my time by several times promising falsely me to return pickup of my TCL TV. Amazon Wasted my time and inconvenience and distressed and made me frustrated by my financial loss.Kindly help me to Return my TV and get me the refund and I need the compensation from Amazon for mentally harrasment, frustration, and distress , my financial loss and wasted my time. Your immediate action is required to Amazon, so no other customer fall in this kind of problem.
