Bought a par of earphones last year, this year they broke down, so I contacted the customer service.After talking with 3 different reps and explaining it 3 times, they asked me to send the earphones. I requested a prepaid label and they said that they could not provide it, they asked me to pay for the shipping. I then said that I didn't want to pay for the shipping as it should have been under the warranty, so the customer representative offered me a refund without sending them. After 2 weeks of not receiveing the refund, I contacted them again, had to explain the situation to 3 different reps, and the last one said that I had been given incorrect information and that now the period to return the article was closed so that they couldn't do anything for me, right in my face!So to sum up, they lied me about refunding the defective article and about allowing me to dispose of it without having to send it, then they never refunded me and when I contacted them again they said that the information I received was incorrect and that now there was nothing to be done on their side, and this even though they had lied to me and they had the chat transcripts.Avoid at all costs, they can't care less about their customers and their reps are allowed to lie without any consequence on their side, only consecuences for customers
