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“Item handed to the customer” except it wasn’t

“Item handed to the customer” - except it wasn’t. I was 60 miles away at the time, preparing for a week working away, and left instruction for the package to be left behind the porch door. This was evidently ignored and allegedly handed to the ‘customer’, who - as I’ve said, was me; no one else living at the address; and I was 60 miles away 🤷🏻‍♂️ - I have tried to send an email. The address no longer exists. I left low low feedback on the delivery. It put me thru to a chat with “Sudanshu” and “Catherin”, both of whom bailed on me despite me being perfectly reasonable. This has been a shocking experience, and all for just under £13. If I was a d- - c- h-ead, I’d be trying to scam for a bit more than that!

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Date of experience: Apr 20, 2025