An awful experience. As a prime customer I have never had a bad experience with Amazon however on this occasion it was a nightmare. Placed an order for next day and normally I get an email from Amazon with the tracking information for the delivery with approximate times however I have planned tomorrow out for a couple of hours for lunch but willing to work around when the delivery was. To begin I never got a tracking email on the morning of the delivery and got a text message when I was out to tell me they had tried to deliver. This was not terrible news as Amazon has in the past tried to deliver again the same day which makes them high on my list for customer service.Things went bad when I got back home to see a card from royal mail to say it will be delivered the following day. This could be anytime with no tracking.I decided to call Amazon as I wanted to order again and have it directed to another address rather than it getting failed again due to no tracker from Royal Mail. Customer service was so unhelpful they could not give me a refund or place another order or redirect this order. Amazon has changed alot in recent years to be top of their class to actually not listening or caring about customer needs. I don't have the product Amazon have my money and refuse to refund. It's not good at all. Very disappointing!!!
