I had a terrible experience with Amazon customer support. Someone hacked my account and placed a $500 gift card order. First rep told me they canceled it and I just needed to wait 2 days. After 2 days, another rep said it wasn’t canceled at all and escalated it again. Then a third rep told me I had to send an email to a different department to get it canceled—which I was never told before. Every agent gave me a different answer, nobody followed up, and I had to chase them myself for days. Meanwhile, I couldn’t verify my account or buy anything else, and I missed out on sales. Complete runaround and no accountability.
