7 of my last 8 orders have gone through a distribution center, < 50 miles from my home and have taken an extra 24 hours minimum to be delivered. Their website says the packages left this distribution center early in the morning, but they never get here. They have to wait until the next day even though I have paid extra to have them delivered that day. The latest was today.First of all, I ordered four items, three of the same necklace and a set of fabric pens.Two of the necklaces were split off and sent as a separate package.They are now sitting two miles from my home with a note on the web, saying that the driver has a few more deliveries to make before he can get to mine. Strangely enough, four hours ago the driver had only two deliveries left before he got to me. The other package went through the same distribution center as the last seven and as of about an hour ago I got a message saying it will be tomorrow before it will get here even though it left there at five thirty eight a m, and it's only thirty five miles to the distribution center. Their so-called service desk has no clue what it means and get mad at me when I get angry. They just keep saying, "well if you haven't received the packages by Wednesday call us back and we will issue a complete refund". I don't want a refund. I want my package and I want it on time. Especially when I pay extra to have it delivered early. My last order was shipped eleven hundred miles from my home. Somehow, they got an address of mine that is twenty six years old. When I called to tell them that the package was 1100 miles away, they told me "well, it could still be delivered today. But if it isn't there within the week, let us know and we'll refund the money". If they can't get a package here from 35 miles away in less than 12 hours, it's not likely they're going to get something here from 1100 miles away in less than a day. Every time I go through the hassle of calling them and every time the response I get from their, almost non english speaking representative is "we're sorry we do understand."
