I’ve been with Amazon for a very long time, but for the last two years, I have experienced major problems with parcel deliveries. Despite my loyalty and frequent orders, my recent experiences with their delivery service have been extremely frustrating and unacceptable.Over the past three years, Amazon delivery personnel have repeatedly delivered my parcels to the wrong address. Not only do they deliver to the incorrect location, but they also leave packages outside my building, despite clear instructions and the building's Concierge noting that the parcels are not to be left there. My residence is part of a complex with multiple buildings, and the main reception only handles deliveries for the front building. The side buildings are not managed by the reception, and the Concierge has made this clear.As a disabled person who uses a wheelchair, I am often unable to get around to retrieve parcels left in communal areas or outside the building. Unfortunately, Amazon delivery drivers frequently leave my packages in these areas, making it difficult or impossible for me to access my items. Despite my repeated communications informing Amazon of these issues, they have largely ignored my concerns.A particularly troubling incident occurred a few months ago when they left a large order in the communal area of my building. I had to go in my wheelchair to retrieve these items, which was inconvenient and distressing. I even provided video footage showing where the drivers left my parcels, hoping this would help resolve the issue.When I contacted Amazon customer service to complain and request that a manager review my case, I was asked to verify my identity by providing my passport. I inquired why this was necessary, and they claimed it was part of an investigation—implying potential fraud. I was confused and frustrated, as I assured them it was not my fault that the parcels were being miss-delivered. After a lengthy 45-minute call, they finally admitted they needed to check whether I was committing fraud but refused to accept that the delivery issues were their responsibility.What’s more concerning is that they told me I am blocked from placing any new orders until I provide my ID. How can I trust them with something as serious as my passport details when they have treated me so poorly and mishandled my deliveries? This demand and the way they’ve dealt with me feels both unfair and discriminatory.This approach is unacceptable. It feels as though Amazon is more interested in investigating me rather than addressing the root problem: their delivery drivers repeatedly fail to deliver parcels correctly. The fact that they are withholding my packages until I provide personal identification, and are conducting investigations on me, is again shocking and discriminatory.As a customer who has spent significant money on Amazon products, I expect better service, accountability, and respect. Their current handling of my situation has left me feeling ignored and mistreated. I sincerely hope Amazon takes these complaints seriously but sadly they don’t and cannot image how they will improves their delivery practices and customer support.
