I see Amazon has a 1.7 out of 5 rating here, which surprised me a bit. I’ve been ordering from Amazon.nl for years, and sometimes Amazon.de, mostly items sold and shipped by Amazon itself. In hundreds of orders and multiple contacts with their customer service, I haven’t had any issues. When problems did come up, getting refunds or replacements was usually straightforward and didn’t take much effort. They’ve been reasonable and flexible in handling different situations.I’m aware no company is perfect, but from my experience, their service has been significantly better than their competitors.
