Canceled my Prime Membership 2 years ago because I had constant problems with deliveries being delayed. However, I still order occasionally because it’s almost unavoidable. I ordered a pair of scrubs using Hilton Honors Points because they were about to expire. The scrubs were wrong so I went through the return process. I know they refund to the original payment method, but since the Hilton Honors account was expired, I needed to know if they could refund to my Amazon account. They offered me a $10 promotional credit instead of the $60 the scrubs cost. I said absolutely not. They said they wouldn’t do anything else. After HOURS of wrangling and internet searches to find a phone number, I FINALLY got them to refund it to my Amazon account as a gift card balance. But the next day, they removed it all. I’m done with this company. Never ordering anything again.
