I purchased a idoo inflatable mattress for 69.99. I needed it for vacation so naturally I never got it out of the box. A few days ago I inflated it to discover a hole. I contacted Amazon and they said no big deal we will credit your account 69.99 no need to send it back. Naturally, I discarded of the mattress . The money never showed up in my account. Fast forward to today, may 24 , 2025 i contacted a manager who told me the sales associate was wrong and they could not refund the money. They asked that I pack it up and ship it back and I told them I had already discarded it because telhe issue was resolved. Long story short, they declined to reimburse me and to make it right they would send 10 dollars to the account. Pathetic excuse for customer service from one of the biggest companies across the globe. I canceled everything and I hope more people realize their customer service is worth about as much as the cheap products they sell.
