Subject: Urgent Complaint Regarding Undelivered Package – Prime MemberDear Amazon Customer Service Team,I am writing to formally complain about the unresolved issue regarding my recent order. As a Prime member, I expect reliable and transparent service, but my experience has been far from satisfactory.Order Details:• Order # 113-5024779-5595434• Order Date: May 16, 2025 • Tracking Status: Shows "Delivered" on May 24, 2025, at 10:57 AM (Bothell, US)• Issue: The package has not been received.Upon checking the tracking details, I noticed inconsistencies that raise concerns. At 6:10 AM, the status stated, "Out for delivery – Bothell, US," and then at 10:57 AM, it was marked as "Delivered – Bothell, US." However, I never received the package, and there is no proof of delivery.I contacted customer service, but the representative (Zen) was unable to provide a solution beyond asking me to wait. This response is unacceptable, especially given that it has been over a week since the order was placed. Waiting indefinitely is not a solution, and I need clear answers on where my package is and when I will receive it.As a loyal Prime member, I expect Amazon to resolve this issue promptly. I request:1. A thorough investigation into the delivery failure and proof of where the package was delivered.2. Immediate re-shipment or a full refund if the package is confirmed missing.3. An improvement in customer support to provide clear resolutions rather than vague delays.Please escalate this matter and respond with a concrete solution as soon as possible. I appreciate your prompt attention to this issue.Sincerely,Uday Shah________________________________________
