*** Watch Out for Sellers Engaging in Deceptive Practices, Like Reselling Returned Items ***Dear Amazon Customer Service: I received the LEVELEVE Multi Position 4 Step Ladder with several dents and clear signs of previous use, which strongly suggests it was a returned item. (See photos attached to my Google review.) I am formally requesting a full refund so I can purchase a new HB Tower ladder instead.It is disappointing that the seller (Yuanchenfram) engaged in such misleading practices. I hope this serves as a lesson for the seller, and I encourage future customers to be vigilant.