I’ve been a loyal Amazon Prime member for years, but my recent delivery experience was disappointing. The delivery person had trouble accessing my building, and when I politely asked how others usually handle this, I received a rude and unprofessional response.I initially thought my package had been delivered, but it was actually returned without any attempt to contact me or complete the delivery. I did not reject the package — the return was caused by the courier’s actions.I was told the refund would only be processed once the item is back in stock. This delay is frustrating because the situation was not my fault, yet I am being held accountable for it.As a Prime member who has already waited several days, I expect better service, faster resolution, and more professional communication from delivery personnel. I hope Amazon improves its delivery process and customer support to prevent others from facing similar issues.
