I made a purchase on Amazon.com on April 11, 2025, for a total of $2,139.96, including 4x Meta Quest 3 512GB VR headsets and other items. The order was set to be picked up at a Whole Foods Amazon Counter in Aventura, Florida, by a designated recipient (gift order).Shortly after placing the order and completing payment with my Wise (EU) card, Amazon abruptly closed my account without any warning, explanation, or reason. The items were never delivered, and no refund was issued.I assumed the money would return automatically to my card — but it didn’t. I filed a chargeback with Wise, and instead of supporting me, Wise blocked my account entirely. Now I have no access to the funds and no support from either Amazon or Wise.I've contacted both parties multiple times — zero result. It’s been over 6 weeks, and I still have no product, no refund, and no access to my payment account.This feels like daylight robbery. Amazon kept the money without fulfilling the order, and when I tried to protect my funds, the payment platform froze me out.I'm now filing official complaints with regulators (FTC, EU authorities).Avoid Amazon if you value transparency and customer protection.
