I ordered some items scheduled to be delivered on Tuesday, tracking showed they were out for delivery on Tuesday morning but they never arrived however the tracking said a delivery had been attempted - which it had not. Later the tracking showed that they were returned to the distribution centre. The same thing happened on Wednesday. On Thursday they were out for delivery again but returned to the distribution centre 30 minutes later. On Friday they were out for delivery but returned to the distribution centre 2 minutes later. I have had on-line chats withe the customer service staff on two occasions (once I can get past the completely useless chat bot). The staff are very polite but they rush to offer a refund and vouchers rather than actually try and solve the problem. They offered to give me a refund and I could keep the items but made no effort to try and resolve the issue so I would actually receive them. They offered to credit my account with £5 in compensation but appeared not to understand that a credit was no use if they could not deliver anything to my address. However, they did allegedly escalate the issue This morning (Saturday) the items were out for delivery again with a time slot., later a message they were still on their way, then on there way but running late. But nothing.I fail to understand why my package has been "out for delivery" five times and not arrive. Surely their systems should identify there is an issue and get a human at the distribution centre to intervene and sort it.Very disappointing and frustrating.
