I am cancelling my Amazon account after 10 years of declining customer service. The straw to break the proverbial camel’s back is a recent book order placed with them. They clearly showed the order total (paid-in-full with a debit gift card); after the order was placed, they decided to split the order, thus charging part of it to my credit card. After spending 30 minutes on the phone with an Amazon customer service supervisor, they refused to correct the issue (changing their policies several times during the conversation). Bottom line: they wouldn’t budge an inch. Adios.
